Terms & Conditions
Rewild Water Kefir – Terms & Conditions
Overview
This website is operated by Rewild (“we”, “us”, “our”). By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms and Conditions.
Please read them carefully. If you do not agree, you should not use our website or services.
We may update these Terms from time to time. Continued use of the site means you accept any changes.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.
1. Using our website
By using our site, you confirm that:
- You are at least the age of majority in your state or territory, or have permission from a parent or guardian
- You will not use our products or services for any illegal or unauthorised purpose
- You will not attempt to harm, disrupt, or interfere with the website or its security
We may refuse service or cancel orders where necessary, including in cases of suspected fraud or misuse.
2. Our products
We do our best to ensure all product information, descriptions, and images are accurate and up to date. However, small variations may occur.
Please note:
- Colours may appear slightly different depending on your screen
- As our products are naturally fermented, slight variations in flavour, carbonation, and appearance are normal between batches
These natural differences are part of the craft process and not considered faults.
3. Health & food information
Our products are food and beverage items intended for general enjoyment.
They are not intended to diagnose, treat, cure, or prevent any disease. If you have allergies, dietary concerns, or medical conditions, please consult a healthcare professional before consuming.
You are responsible for checking ingredients before consumption.
4. Pricing & availability
All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.
We may change prices, discontinue products, or update availability at any time without notice.
While we aim for accuracy, errors in pricing or product information may occur. If this happens, we reserve the right to correct it and update or cancel affected orders.
5. Orders & payment
We reserve the right to accept, decline, or cancel any order at our discretion.
This may include orders that appear:
- Fraudulent or suspicious
- Placed by resellers or distributors
- Using incorrect or incomplete information
You agree to provide accurate and up-to-date information for all purchases so we can process your order successfully.
If an order is changed or cancelled, we will attempt to contact you using the details provided at checkout.
6. Shipping & delivery
We aim to dispatch orders promptly and provide estimated delivery timeframes. However, these are estimates only and may change due to courier delays or external factors.
Once an order has been marked as delivered by the carrier, responsibility for the goods passes to you.
We are not responsible for delays, loss, or damage that occurs after dispatch, except where required under Australian Consumer Law.
7. Refunds & returns
Please refer to our Refund Policy here.
Due to the perishable nature of our products, returns are generally not accepted for change of mind once an order has been shipped.
However, you are entitled to remedies under Australian Consumer Law if a product is faulty, damaged, or not as described.
8. Website content
We aim to keep all information on our website accurate and current, but we do not guarantee that all content will always be complete or error-free.
Information on this site is provided for general purposes only and should not be relied upon as sole advice for decision-making.
9. Third-party services & links
Our website may contain links to third-party websites or services. These are provided for convenience only.
We are not responsible for the content, policies, or practices of third-party sites, and we recommend reviewing their terms before engaging with them.
10. Intellectual property & content
All content on this website (including branding, images, text, and product designs) belongs to Rewild unless otherwise stated.
You may not copy, reproduce, or use any part of our content without written permission.
If you submit feedback, ideas, or suggestions, you agree that we may use them freely without obligation or compensation.
11. Prohibited use
You agree not to use this site:
- For unlawful or harmful purposes
- To transmit viruses or malicious code
- To harass, abuse, or discriminate against others
- To collect or misuse personal data
- To spam, scrape, or interfere with site security
We may restrict access to anyone who violates these terms.
12. Limitation of liability (Australia)
To the maximum extent permitted by law, Rewild is not liable for any indirect or consequential loss arising from your use of our website or products.
However, nothing in these Terms excludes or limits your rights under the Australian Consumer Law, including consumer guarantees that cannot be excluded.
13. Indemnity
You agree to indemnify Rewild against any claims, losses, or expenses arising from your breach of these Terms or misuse of the website.
14. Privacy
Your use of this site is also governed by our Privacy Policy.
15. Termination
We may suspend or terminate access to our website or services at any time if we believe these Terms have been violated.
Any obligations or liabilities incurred prior to termination will continue to apply.
16. Governing law
These Terms are governed by the laws of Australia. Any disputes will be handled under Australian jurisdiction.
17. Changes to these Terms
We may update these Terms from time to time. The latest version will always be available on our website.
Continued use of our site means you accept any updated Terms.
18. Contact us
If you have any questions about these Terms, you can contact us at: