Privacy Policy

Privacy Policy

Last updated: 11 June 2026

This Privacy Policy describes how Rewild Water Kefir (“we”, “us”, “our”) collects, uses, discloses and protects your personal information when you visit or use our website www.rewildwaterkefir.com.au (the “Site”), make a purchase, or otherwise interact with us (together, the “Services”).

By using our Services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

1. About Us

Rewild Water Kefir is operated by:

Rewild Water Kefir Pty Ltd
ABN: 69 188 542 415

Email: hello@rewildwaterkefir.com.au
Postal Address: 4-5/180 Forsyth Street, Wagga Wagga NSW 2650

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for our business activities, including:

Information you provide directly:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and order details

  • Account login details (if applicable)

  • Messages or enquiries sent to us

Information collected automatically:

  • IP address

  • Browser and device information

  • Pages viewed and site activity

  • Cookies and similar tracking technologies

Information from third parties:

We may also collect information from service providers such as:

  • Shopify (our e-commerce platform)

  • Payment processors (e.g. credit card providers, PayPal, Stripe)

  • Delivery and logistics providers

  • Marketing and analytics platforms (e.g. Google Analytics, Meta/Facebook Pixel, email marketing tools)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Manage payments, refunds and exchanges

  • Provide customer support

  • Communicate with you about your order or account

  • Send marketing communications (where you have opted in)

  • Improve our website, products and services

  • Prevent fraud and enhance security

  • Comply with legal and regulatory obligations

4. Marketing Communications

If you subscribe to our mailing list, we may send you updates, promotions, and product information.

You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Remember preferences and settings

  • Analyse website traffic and performance

  • Support marketing and advertising activities

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Shopify and other technology providers

  • Payment processors

  • Shipping and fulfilment partners

  • Email marketing and advertising providers

  • Professional advisers (e.g. accountants, legal advisers)

  • Regulatory bodies or law enforcement if required by law

We only disclose personal information where necessary for business operations or legal compliance.

7. Overseas Disclosure of Information

Some of our third-party service providers store or process data outside Australia, including in countries such as the United States, Canada, and Singapore.

Where we transfer personal information overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, including through secure systems and access controls.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our Services

  • Comply with legal and taxation obligations

  • Resolve disputes

  • Enforce agreements

When no longer required, we take reasonable steps to securely destroy or de-identify information.

10. Your Rights (Australia and Other Jurisdictions)

Under the Australian Privacy Principles, you may request:

  • Access to the personal information we hold about you

  • Correction of inaccurate or outdated information

You may also:

  • Opt out of marketing communications

  • Request deletion of your information where legally permitted

To make a request, contact us using the details below.

11. Complaints

If you believe we have breached your privacy rights, please contact us first so we can investigate and respond.

If you are not satisfied with our response, you may lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au

12. Notifiable Data Breaches

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches Scheme.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and recommend you review their privacy policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised “Last updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: hello@rewildwaterkefir.com.au
Postal: 4-5/180 Forsyth Street, Wagga Wagga NSW 2650